Standard Horizontal Activities
Entry Level Clerical Staff Training Programme
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Module | Topic | Duration |
1. | Archives | 5 days |
2. | Official Correspondence | 1 day |
3. | Laws and Regulations | 2 days |
4. | European Union | 1 day |
5. | Quality customer (public) service | 2 days |
6. | Interpersonal and Communication skills | 2 days |
7. | Teamwork | 2 days |
8. | Professional Conduct | 2 days |
9. | Coaching skills | 2 days |
10. | EXTRA: The Effective Secretary (for private secretaries) | 3 days |
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