Standard Horizontal Activities
Training Programme for Administrative Officers
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Module | Topic | Duration |
1. | a) Roles and Challenges of the Administrative Officer Function
b) Values and Professionalism | 2 days |
2. | European Union and Public Administration | 1 day |
3. | Interpersonal Relations and Effective Communication | 1 day |
4. | Official correspondence | 1 day |
5. | Quality Customer(public) Service | 1 day |
6. | Time Management | 1 day |
7. | How to make a presentation | 1 day |
8. | Basic Civil Service Laws & Regulations | 2 days |
9. | Law Drafting Procedure | 2 days |
10. | Change Management | 2 days |
11. | Negotiation | 2 days |
12. | Effective Meetings | 1 day |
13. | Team Work | 2 days |
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