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Standard Horizontal Activities
Training Programme for Administrative Officers
Module
Topic
Duration
1.
a) Roles and Challenges of the Administrative Officer Function
b) Values and Professionalism
2 days
2.
European Union and Public Administration
1 day
3.
Interpersonal Relations and Effective Communication
1 day
4.
Official correspondence
1 day
5.
Quality Customer(public) Service
1 day
6.
Time Management
1 day
7.
How to make a presentation
1 day
8.
Basic Civil Service Laws & Regulations
2 days
9.
Law Drafting Procedure
2 days
10.
Change Management
2 days
11.
Negotiation
2 days
12.
Effective Meetings
1 day
13.
Team Work
2 days
TOTAL:
19 Days
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Ministry of Finance
Cyprus Academy of Public Administration