User Satisfaction Survey

Your opinion is important to us!

As a visitor of our Website, you are the one that can best contribute to its improvement and further development. We would like to kindly ask you to dedicate a few minutes of your time to complete this questionnaire.

Please be informed that your answers are anonymous and confidential, and will be used solely for the purpose of statistical analysis. We thank you in advance for your time.

Country of Residence: Cyprus Albania Armenia Australia Austria Bahrain Belarus Belgium Bosnia and Herzegovina Bulgaria Canada China Croatia Czech Republic Denmark Egypt Estonia F.Y.R.O.M. Finland France Georgia Germany Greece Hong Kong Hungary Iceland Iran Iraq Ireland Israel Italy Japan Jordan Korea Kuwait Latvia Lebanon Liechtenstein Lithuania Luxembourg Malta Mexico Moldova Monaco Montenegro Netherlands Nigeria Norway Other Pakistan Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Swede Switzerland Turkey Ukraine United Arab Emirates United Kingdom United States

1. Education Level: Primary School High School College University

2. Age: Under 20 20-29 30-39 40-49 50-59 Over 60

3. Sex: Male Female

4. For which reasons do you visit the website for? (Choose all applicable): Business Government Information Educational Studies eServices Information about Cyprus Information about customs and excise issues Information about customs and excise legislation Vehicles taxation Tariff information, taxation of goods Reliefs Exchange rates, public auctions Information about special procedures (customs warehouses, inward/outward processing,temporary importation etc) Other

5. Have you found the information you were looking for? Yes Most Some No

6. Rate thewebsite in the following points:

a. How useful are the information and services offered? Very Useful Fair I don't have an opinion Useful Not Useful

b. Did you find the information and/or services your were looking for easily? Very Easily Not so easily I don't have an opinion Easily Difficultly

c. How easy was it to find your way around the site (navigation)? Very Easy Easy Difficult I don't have an opinion

d. How helpful is the structure and organisation of the information and services offered? Very Helpful Fair I don't have an opinion Helpful Not Helpful

e. Did you like the design (look and feel) of the website? Very Nice Fair I don't have an opinion Nice Poor

f. What is your overall rating for the website? Very Good Fair I don't have an opinion Good Poor

8. Would you recommend the website to others? Yes Probably No

9. What do you like the most in the website?

10. What do you dislike the most in the website?

11. What would you like to see added in the website? (Improvements you would like to be made)

Type the letters you see above, in the box below: